Chat
Secure Chat Media Management System
- Secured cloud based software, can use in various device types – desktop, tablet, mobile
- 1-1 private chat & group chat in an organisation
- User can upload/share files, links, notes
- Notifications on Incoming messages
Help-Desk
Crisis Management System System
- Complaints/requests raised as Tickets
- Auto-assigning tickets to team members, based on complaint category
- Team members can update status of tickets, notification sent to client
- Escalation matrix if ticket is not solved in stipulated time
- Reports on Tickets & Escalations